7c772 Privacy Policy — How We Handle Your Data

1. Introduction

This Privacy Policy ("Policy") describes how 7c772 ("we", "us", "our", "the Platform") collects, uses, stores, shares and protects personal information relating to registered players and visitors to the 7c772 website ("you", "your", "the User"). By accessing or using the 7c772 platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy applies to all personal data collected through the 7c772 website, account registration process, customer support interactions, payment transactions, and any other communication between you and 7c772. It should be read together with our Terms and Conditions, which are incorporated by reference. In the event of any conflict between this Policy and our Terms and Conditions on a matter relating to data privacy, this Policy shall prevail.

2. Personal Data We Collect

We collect personal data only where it is necessary for the operation of the platform and fulfilment of our legal and regulatory obligations. The categories of personal data we may collect include:

• Identity data: full name, date of birth, nationality and government-issued identification document details (National ID number, passport number or driving licence number), collected during account registration and KYC verification.
• Contact data: email address, mobile phone number and residential address, used to communicate with you regarding your account, transactions and support queries.
• Financial data: payment method details (mobile wallet identifiers for bKash, Nagad, Rocket and Upay; masked card details for Visa and Mastercard), deposit and withdrawal transaction records, and account balance history.
• Technical data: IP address, browser type and version, device type and operating system, session duration, pages visited, referring URL and approximate geolocation derived from IP. This data is collected automatically via server logs and cookies.
• Gameplay data: betting history, game session logs, wager amounts, win and loss records, bonus usage and responsible gaming tool settings (deposit limits, time-out periods, self-exclusion status).
• Communications data: records of any support correspondence, email exchanges, live chat transcripts and any feedback or complaints submitted through the platform. These records are retained to ensure quality, accountability and for dispute resolution purposes.

3. How We Use Your Personal Data

7c772 processes your personal data only for legitimate purposes and on appropriate legal bases. We use your data for the following purposes:

• Account management: creating and maintaining your account, processing logins, verifying your identity, and communicating with you about your account status, security alerts and platform updates.
• Transaction processing: facilitating deposits and withdrawals, processing payments, preventing chargebacks and maintaining accurate financial records in compliance with anti-money laundering (AML) regulations.
• Legal and regulatory compliance: fulfilling our Know Your Customer (KYC) obligations, reporting to relevant authorities as required by applicable law, responding to lawful requests from law enforcement agencies, and maintaining records for audit purposes.
• Platform improvement and fraud prevention: analysing gameplay and usage patterns to improve platform performance, detect fraudulent activity, identify problem gambling behaviours and enforce our Terms and Conditions.
• Customer support: responding to your queries, complaints and support requests, maintaining records of interactions and using communication history to provide consistent and effective support.

4. Data Sharing and Third-Party Disclosure

7c772 does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• KYC and identity verification providers: to confirm your identity, age and address as part of our regulatory obligations. These providers are bound by strict confidentiality agreements and may not use your data for any purpose other than verification.
• Payment processors and financial institutions: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard. Only the data strictly necessary for transaction processing is shared. Payment providers operate under their own privacy policies and data protection frameworks.
• Game providers: to enable gameplay on 7c772. Game providers such as Pragmatic Play, Evolution Gaming and Spribe may receive session and gameplay data necessary for the operation of their games. Game providers do not receive your identity or payment data.
• Law enforcement and regulatory authorities: where we are legally required to disclose personal data by court order, regulatory direction or applicable law, including anti-money laundering regulations and counter-terrorism financing obligations.

5. Cookies and Tracking Technologies

7c772 uses cookies and similar tracking technologies to operate core platform functionality, maintain your login session, remember your preferences and analyse how the platform is used. Cookies are small text files stored on your device by your browser. They do not contain viruses and cannot access any other data stored on your device.

We use the following categories of cookies: (a) Strictly necessary cookies — required for the platform to function; these cannot be disabled without affecting your ability to use core features such as logging in, making deposits or accessing your account. (b) Analytics cookies — help us understand how players use the platform so we can improve performance and user experience. These are anonymised where possible. (c) Preference cookies — remember your settings such as language and display preferences so you do not have to reconfigure them each time you visit.

6. Data Security Measures

7c772 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. Our security measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls that limit employee access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments, and multi-factor authentication for administrative platform access.

While we take all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data, but we commit to notifying you without undue delay in the event of a data breach that is likely to result in a risk to your rights and freedoms.

7. Data Retention

7c772 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with our legal and regulatory retention obligations. The following indicative retention periods apply:

• Active account data: retained for the duration of your account's active status plus a minimum of five years following permanent account closure, to satisfy AML record-keeping requirements.
• Financial transaction records: retained for a minimum of six years from the date of each transaction in compliance with applicable financial record-keeping regulations.
• Customer support records: retained for three years from the date of the relevant interaction, unless the matter relates to an unresolved dispute, legal claim or regulatory investigation, in which case records are retained until the matter is fully resolved.

8. International Data Transfers

7c772 operates globally and your personal data may be transferred to, stored in or processed in countries outside Bangladesh. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections applicable in Bangladesh. These safeguards may include contractual data protection clauses with recipient parties and the selection of processors located in jurisdictions that maintain adequate data protection standards.

By using the 7c772 platform, you consent to the transfer of your personal data to countries outside Bangladesh where 7c772 or its service providers maintain operations. If you have questions about international data transfers or wish to obtain information about the specific safeguards in place, please contact us at [email protected].

9. Children and Minors

The 7c772 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data from our records and permanently close the associated account.

If you are a parent or guardian and believe that a person under the age of 21 in your care has registered an account with 7c772, please contact us immediately at [email protected]. We will investigate and, where confirmed, close the account and delete all associated personal data without undue delay.

10. Changes to This Privacy Policy

7c772 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform functionality, applicable law or regulatory requirements. Where material changes are made, we will notify registered users by email or by posting a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision to this Policy is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the 7c772 platform following the effective date of any amendment constitutes acceptance of the revised Policy.

11. Contact Us — Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 12, have a concern about how your personal data has been handled, or need to report a suspected privacy breach, please contact our support team at [email protected].

We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days of receipt. Where a request is complex or involves multiple data subjects, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable international data protection principles and any applicable laws of the jurisdiction in which 7c772 operates. Any disputes arising in connection with this Policy shall be resolved in accordance with the dispute resolution provisions set out in our Terms and Conditions.